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Recent publicity of customer data security breaches in well-known companies has heightened public awareness of the issue and a recent blog post by Melanie Franklin of the Change Management Institute […]
A recent article in Racontour.net (http://raconteur.net/business/becoming-agile-in-face-of-disruption) extolled the virtues of Agile project management as being imperative to companies saving time and money on their projects. The article went on to describe […]
Discussion and content on how to get the most out of the information technology and communications functions.
How can today’s multi-channel contact centres be optimised to deliver excellent customer interactions cost-effectively?
